Frequently Asked Questions
Everything you need to know about your next run.
How do I choose the right running shoe for my foot type?
We recommend checking our Size & Fit Guide on each product page. If you have high arches, look for neutral cushioning; for flat feet, we suggest our stability or motion-control models.
What is your return policy for worn gear?
At Runpacers, we offer a 30-day 'Run-In' guarantee. If your shoes don't feel right after a few miles, you can return them for a full refund or exchange, no questions asked.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for runners who need their gear ready for an upcoming race.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally range from 7 to 14 business days.
Can I track my order once it has been placed?
Absolutely. As soon as your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.